PRIVACY POLICY

Effective Date: 30/04/2026

Mekanik Elektrik Nigeria Limited (“Mekanik Elektrik”, “we”, “our”, or “us”) is committed to protecting your privacy and handling your data with transparency, integrity, and security.

This Privacy Policy explains how we collect, process, store, and safeguard personal data when you interact with our website, AI systems, and procurement services. It is designed in compliance with the Nigeria Data Protection Regulation (NDPR) and aligned with global data protection principles.

1. OVERVIEW OF OUR DATA PRACTICES

Mekanik Elektrik operates a request-driven procurement and supply chain system. Data collected through the platform is used strictly to:

  • Understand user requirements
  • Process procurement and service requests
  • Enable communication and delivery tracking
  • Improve system intelligence and performance

We do not operate a marketplace, and your data is not exposed to public users or external parties beyond controlled internal processing.

2. INFORMATION WE COLLECT

We collect data in a structured and purpose-driven manner:

A. Personal Identification Data

  • Full name
  • Email address
  • Phone number

B. Procurement & Service Data

  • Material or service requests
  • Technical specifications
  • Location (State, LGA, delivery points)
  • Project descriptions

C. Uploaded Content

  • BOQs (Bills of Quantities)
  • Engineering drawings
  • Supporting documents (PDFs, Excel, images)

D. Technical & Usage Data

  • IP address
  • Device type and browser
  • Pages visited and interaction behavior
  • Session timestamps

E. AI & Chatbot Interaction Data

  • Conversations with the AI assistant
  • Request-building interactions
  • System-generated responses and logs

3. HOW WE USE YOUR DATA

Your data is used strictly within operational boundaries:

Core Uses

  • Processing RFQs and service requests
  • Managing procurement workflows
  • Coordinating sourcing and delivery

Communication

  • Sending updates on request status
  • Responding to inquiries
  • Providing support and clarification

System Intelligence

  • Improving chatbot accuracy
  • Enhancing user experience
  • Optimizing internal decision-making systems

Security & Compliance

  • Detecting fraud or misuse
  • Maintaining system integrity
  • Complying with legal obligations

We do not use your data for unsolicited marketing abuse or unrelated commercial exploitation.

4. LEGAL BASIS FOR PROCESSING

We process personal data under the following lawful bases:

  • Consent - when you voluntarily submit information
  • Contractual necessity - to fulfill your request
  • Legitimate interest - to improve and secure the platform
  • Legal obligation - where required by law or regulation

5. DATA STORAGE, INFRASTRUCTURE & SECURITY

We implement industry-standard safeguards to protect your data:

Security Measures

  • End-to-end encryption (data in transit)
  • Encrypted storage systems (data at rest)
  • Role-based access control (RBAC)
  • Secure authentication mechanisms

Infrastructure

  • Cloud-based secure environments
  • Monitored systems with threat detection
  • Regular security audits and updates

Important Notice: While we apply strong safeguards, no digital system is 100% secure. Users are advised to avoid sharing highly sensitive or classified information unless necessary.

6. DATA SHARING AND DISCLOSURE

We maintain a strict no-sale policy for personal data. We only share data under controlled conditions:

  • Internally for request processing and execution
  • With trusted infrastructure providers (hosting, storage)
  • Where required by law, regulation, or legal process
  • To protect rights, safety, or prevent fraud

We do not expose your identity or data publicly, nor do we operate a vendor-facing system.

7. DATA RETENTION POLICY

We retain data only for as long as necessary:

  • To complete procurement or service workflows
  • To maintain operational records
  • To comply with legal and regulatory obligations
  • To resolve disputes or enforce agreements

Data that is no longer required may be deleted, anonymized, or archived securely.

8. USER RIGHTS AND CONTROL

Under applicable laws (including NDPR), you have the right to:

  • Access your personal data
  • Request correction of inaccurate data
  • Request deletion (where applicable)
  • Withdraw consent for processing
  • Object to certain types of processing

Requests can be made through official contact channels and will be handled within a reasonable timeframe.

9. COOKIES & TRACKING TECHNOLOGIES

We use cookies and similar technologies to maintain session continuity, improve platform usability, and enable chatbot functionality.

Users can disable cookies via browser settings, though this may affect functionality.

10. AI CHATBOT & AUTOMATED PROCESSING

Our platform includes AI-powered systems designed to assist users.

How AI Uses Data

  • Processes user queries to generate responses
  • Structures requests into RFQs
  • Learns from interaction patterns (non-sensitive optimization)

Important Limitations:

  • AI responses are not guaranteed to be perfect or complete
  • Outputs are based on available data and system logic
  • Users should verify critical technical or operational details

11. INTERNATIONAL DATA TRANSFERS

Where data is processed outside Nigeria, we ensure adequate protection measures in compliance with NDPR and international standards.

12. THIRD-PARTY INFRASTRUCTURE

We rely on trusted third-party providers for cloud hosting and storage. These providers do not gain ownership of your data and are bound by confidentiality agreements.

13. CHILDREN’S PRIVACY

This platform is intended for individuals 18 years and above. We do not knowingly collect data from minors.

14. DATA BREACH & INCIDENT RESPONSE

In the event of a data breach, we will investigate immediately, contain the issue, and notify affected users and authorities where required by law.

15. POLICY UPDATES

We may update this Privacy Policy periodically to reflect regulatory changes or system improvements. Continued use of the platform constitutes acceptance.

16. CONTACT INFORMATION

For privacy-related inquiries, requests, or complaints:

Email: privacy@mek.ng